<?xml version="1.0" encoding="UTF-8"?>
<TED_EXPORT><NOTICE_DATA><NO_DOC_EXT>2026-000033</NO_DOC_EXT><DOC_ID>054796-2026</DOC_ID><URI_DOC>https://www.find-tender.service.gov.uk/Notice/054796-2026</URI_DOC><PUBLISHED>2026-06-10T14:45:34+01:00</PUBLISHED></NOTICE_DATA><FORM_SECTION>
    <UK7_2023 FORM="UK7" LEGAL_BASIS="2023/54">
      <ocid>ocds-h6vhtk-06b1f7</ocid>
      <buyerID/>
      <id>054796-2026</id>
      <date>2026-06-10T14:45:34+01:00</date>
      <tag>award</tag>
      <tag>contract</tag>
      <initiationType>tender</initiationType>
      <parties>
        <name>London Borough of Hounslow</name>
        <id>GB-PPON-PQYY-1684-DYLV</id>
        <identifier>
          <scheme>GB-PPON</scheme>
          <id>PQYY-1684-DYLV</id>
        </identifier>
        <address>
          <streetAddress>Hounslow House, 7 Bath Road</streetAddress>
          <locality>Hounslow, London</locality>
          <postalCode>TW3 3EB</postalCode>
          <country>GB</country>
          <countryName>United Kingdom</countryName>
          <region>UKI75</region>
        </address>
        <contactPoint>
          <email>procurement@hounslow.gov.uk</email>
        </contactPoint>
        <roles>buyer</roles>
        <details>
          <classifications>
            <scheme>UK_CA_TYPE</scheme>
            <id>publicAuthoritySubCentralGovernment</id>
          </classifications>
        </details>
      </parties>
      <parties>
        <name>KWEST RESEARCH LIMITED</name>
        <id>GB-COH-02400940</id>
        <identifier>
          <scheme>GB-COH</scheme>
          <id>02400940</id>
        </identifier>
        <additionalIdentifiers>
          <scheme>GB-PPON</scheme>
          <id>PBDZ-7888-DWYP</id>
        </additionalIdentifiers>
        <address>
          <streetAddress>2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road</streetAddress>
          <locality>Manchester</locality>
          <postalCode>M20 2SL</postalCode>
          <country>GB</country>
          <countryName>United Kingdom</countryName>
          <region>UKD33</region>
        </address>
        <contactPoint>
          <email>sales.manager@kwest.co</email>
        </contactPoint>
        <roles>supplier</roles>
        <details>
          <url>http://www.kwestresearch.co.uk</url>
          <scale>sme</scale>
          <vcse>false</vcse>
        </details>
      </parties>
      <buyer>
        <id>GB-PPON-PQYY-1684-DYLV</id>
        <name>London Borough of Hounslow</name>
      </buyer>
      <tender>
        <id>DN811903</id>
        <title>HOUSING AND ASSETS SATISFACTION SURVEYS</title>
        <description>
          <p>The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering:</p>
          <p>• The statutory annual Tenant Satisfaction Measures (TSM) perception survey</p>
          <p>• The annual Leaseholder Satisfaction Survey</p>
          <p>• Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys</p>
          <p>The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.</p>
        </description>
        <status>complete</status>
        <procurementMethod>limited</procurementMethod>
        <procurementMethodDetails>Below threshold - limited competition</procurementMethodDetails>
        <lots>
          <id>1</id>
          <status>complete</status>
        </lots>
      </tender>
      <awards>
        <id>1</id>
        <status>active</status>
        <mainProcurementCategory>services</mainProcurementCategory>
        <suppliers>
          <id>GB-COH-02400940</id>
        </suppliers>
        <items>
          <id>1</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>79311000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>79342310</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>79342311</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKI75</region>
          </deliveryAddresses>
          <relatedLot>1</relatedLot>
        </items>
        <relatedLots>1</relatedLots>
      </awards>
      <contracts>
        <id>1</id>
        <title>Housing and Assets Satisfaction Surveys</title>
        <status>active</status>
        <period>
          <startDate>2026-07-01T00:00:00+01:00</startDate>
          <endDate>2029-06-30T23:59:59+01:00</endDate>
          <maxExtentDate>2031-06-30T23:59:59+01:00</maxExtentDate>
        </period>
        <hasRenewal>true</hasRenewal>
        <renewal>
          <description>
            <p>option to extend for 12 months + 12 months</p>
          </description>
        </renewal>
        <value>
          <amountGross>167254</amountGross>
          <amount>139378</amount>
          <currency>GBP</currency>
        </value>
        <aboveThreshold>false</aboveThreshold>
        <dateSigned>2026-06-10T00:00:00+01:00</dateSigned>
      </contracts>
      <language>en</language>
    </UK7_2023>
  </FORM_SECTION></TED_EXPORT>
