<?xml version="1.0" encoding="UTF-8"?>
<TED_EXPORT><NOTICE_DATA><NO_DOC_EXT>2026-932908</NO_DOC_EXT><DOC_ID>054541-2026</DOC_ID><URI_DOC>https://www.find-tender.service.gov.uk/Notice/054541-2026</URI_DOC><PUBLISHED>2026-06-10T09:25:15+01:00</PUBLISHED></NOTICE_DATA><FORM_SECTION>
    <UK4_2023 FORM="UK4" LEGAL_BASIS="2023/54">
      <id>054541-2026</id>
      <date>2026-06-10T09:25:15+01:00</date>
      <tag>tender</tag>
      <initiationType>tender</initiationType>
      <ocid>ocds-h6vhtk-066fef</ocid>
      <parties>
        <name>NHS Blood and Transplant</name>
        <id>GB-PPON-PDBY-6395-VWBP</id>
        <identifier>
          <scheme>GB-PPON</scheme>
          <id>PDBY-6395-VWBP</id>
        </identifier>
        <address>
          <streetAddress>500 North Bristol Park</streetAddress>
          <locality>Bristol</locality>
          <postalCode>BS34 7QH</postalCode>
          <country>GB</country>
          <countryName>United Kingdom</countryName>
          <region>UKK12</region>
        </address>
        <contactPoint>
          <email>rowena.thomas@nhsbt.nhs.uk</email>
        </contactPoint>
        <roles>buyer</roles>
        <details>
          <url>https://www.nhsbt.nhs.uk/</url>
          <classifications>
            <scheme>UK_CA_TYPE</scheme>
            <id>publicAuthorityCentralGovernment</id>
          </classifications>
        </details>
      </parties>
      <buyer>
        <id>GB-PPON-PDBY-6395-VWBP</id>
        <name>NHS Blood and Transplant</name>
      </buyer>
      <tender>
        <id>C443774</id>
        <title>CRM Platform (Donor and Session Programme)</title>
        <description>
          <p>NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.</p>
          <p>NHSBT is seeking to establish a CRM Platform Framework to support DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.</p>
          <p>This procurement is being conducted as a one-stage open procedure under the Procurement Act 2023. Tender Responses will be assessed in accordance with the published tender documents, including conditions of participation, technical capability pass/fail requirements, quality, social value and commercial evaluation.</p>
          <p>This procurement is not divided into conventional fixed lots. The Framework will instead be structured by CRM Platform using the Platform Tower model described in the tender documents. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses. Only the highest-ranked compliant Supplier in each Platform Tower may be appointed to the Framework for that CRM Platform.</p>
          <p>The Authority may award a single planned Call-Off Contract under the Framework without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform aligned with the successful Technical Implementation Partner solution, as further described in the tender documents. Appointment to the Framework does not oblige the Authority to award any Call-Off Contract.</p>
          <p>The Framework Agreement will be for a period of one (1) year with no option to extend. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework Agreement. The Call-Off Contract will not exceed eight (8) years in total. </p>
          <p>Further details of the requirements, procurement process, Platform Tower model, evaluation methodology, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents available via Atamis under reference C443774.</p>
        </description>
        <status>active</status>
        <items>
          <id>1</id>
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            <scheme>CPV</scheme>
            <id>48445000</id>
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          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKC</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKD</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKF</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKG</region>
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          <deliveryAddresses>
            <region>UKH</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKJ</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>1</relatedLot>
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        <items>
          <id>10</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48445000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKC</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKD</region>
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          <deliveryAddresses>
            <region>UKF</region>
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          <deliveryAddresses>
            <region>UKG</region>
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          <deliveryAddresses>
            <region>UKH</region>
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          <deliveryAddresses>
            <region>UKJ</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>10</relatedLot>
        </items>
        <items>
          <id>2</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48445000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKC</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKD</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKF</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKG</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKH</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKJ</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>2</relatedLot>
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        <items>
          <id>3</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48445000</id>
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          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
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          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
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          <deliveryAddresses>
            <region>UKC</region>
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          <deliveryAddresses>
            <region>UKD</region>
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          <deliveryAddresses>
            <region>UKJ</region>
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          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>3</relatedLot>
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        <items>
          <id>4</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48445000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKC</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKD</region>
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          <deliveryAddresses>
            <region>UKF</region>
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          <deliveryAddresses>
            <region>UKG</region>
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          <deliveryAddresses>
            <region>UKH</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKJ</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>4</relatedLot>
        </items>
        <items>
          <id>5</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48445000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKC</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKD</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKF</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKG</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKH</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKJ</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>5</relatedLot>
        </items>
        <items>
          <id>6</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48445000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKC</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKD</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKF</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKG</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKH</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKJ</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>6</relatedLot>
        </items>
        <items>
          <id>7</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48445000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKC</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKD</region>
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          <deliveryAddresses>
            <region>UKF</region>
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          <deliveryAddresses>
            <region>UKG</region>
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          <deliveryAddresses>
            <region>UKH</region>
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          <deliveryAddresses>
            <region>UKJ</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>7</relatedLot>
        </items>
        <items>
          <id>8</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48445000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKC</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKD</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKF</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKG</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKH</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKJ</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>8</relatedLot>
        </items>
        <items>
          <id>9</id>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48445000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48000000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>48517000</id>
          </additionalClassifications>
          <additionalClassifications>
            <scheme>CPV</scheme>
            <id>72268000</id>
          </additionalClassifications>
          <deliveryAddresses>
            <region>UKC</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKD</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKF</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKG</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKH</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKJ</region>
          </deliveryAddresses>
          <deliveryAddresses>
            <region>UKK</region>
          </deliveryAddresses>
          <relatedLot>9</relatedLot>
        </items>
        <value>
          <amountGross>8000000.00</amountGross>
          <amount>6400000.00</amount>
          <currency>GBP</currency>
        </value>
        <procurementMethod>open</procurementMethod>
        <procurementMethodDetails>Open procedure</procurementMethodDetails>
        <mainProcurementCategory>goods</mainProcurementCategory>
        <aboveThreshold>true</aboveThreshold>
        <coveredBy>GPA</coveredBy>
        <participationFees>
          <type>win</type>
          <relativeValue>
            <proportion>0.0000</proportion>
            <monetaryValue>award</monetaryValue>
          </relativeValue>
        </participationFees>
        <techniques>
          <hasFrameworkAgreement>true</hasFrameworkAgreement>
          <frameworkAgreement>
            <maximumParticipants>10</maximumParticipants>
            <method>withoutReopeningCompetition</method>
            <type>closed</type>
            <description>
              <p>The Framework will operate as a CRM Platform Framework structured by CRM Platform. The procurement is not divided into conventional fixed lots at the point of publication. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower in accordance with the methodology set out in the Invitation to Tender documents. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses.</p>
              <p>The Authority intends to appoint no more than one supplier per Platform Tower, being the highest-ranked compliant Supplier in that Platform Tower, subject to satisfaction of all mandatory requirements, minimum thresholds, award criteria and the Authority’s reserved rights. </p>
              <p>The Authority may award a single planned Call-Off Contract under the Framework without further competition. The objective mechanism for supplier selection is that the Call-Off Contract may be awarded to the Framework Supplier that provides the CRM System identified in the preferred bid submitted by the successful Technical Implementation Partner bidder.</p>
              <p>Appointment to the Framework does not oblige the Authority to award any Call-Off Contract, place any order, guarantee any volume of work or guarantee any level of spend. Any Call-Off Contract must be awarded during the term of the Framework Agreement and will be formed using the applicable Order Form under the Framework. Further details of the Framework operation, Platform Tower model, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents under Atamis reference C443774.</p>
            </description>
          </frameworkAgreement>
        </techniques>
        <submissionMethodDetails>
          <p>https://atamis-1928.my.site.com/</p>
        </submissionMethodDetails>
        <submissionTerms>
          <electronicSubmissionPolicy>allowed</electronicSubmissionPolicy>
          <languages>en</languages>
        </submissionTerms>
        <tenderPeriod>
          <endDate>2026-07-06T12:00:00+01:00</endDate>
        </tenderPeriod>
        <enquiryPeriod>
          <endDate>2026-06-26T12:00:00+01:00</endDate>
        </enquiryPeriod>
        <awardPeriod>
          <endDate>2026-07-27T23:59:59+01:00</endDate>
        </awardPeriod>
        <lots>
          <id>1</id>
          <title>Lot 1 - CRM Platform 1</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 1. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lots>
          <id>10</id>
          <title>Lot 10 - CRM Platform 10</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 10. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lots>
          <id>2</id>
          <title>Lot 2- CRM Platform 2</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 2. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lots>
          <id>3</id>
          <title>Lot 3 - CRM Platform 3</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 3. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lots>
          <id>4</id>
          <title>Lot 4 - CRM Platform 4</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 4. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lots>
          <id>5</id>
          <title>Lot 5 - CRM Platform 5</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 5. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lots>
          <id>6</id>
          <title>Lot 6 - CRM Platform 6</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 6. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lots>
          <id>7</id>
          <title>Lot 7 - CRM Platform 7</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 7. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lots>
          <id>8</id>
          <title>Lot 8 - CRM Platform 8</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 8. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lots>
          <id>9</id>
          <title>Lot 9 - CRM Platform 9</title>
          <description>
            <p>Provisional CRM Platform Tower Lot 9. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.</p>
            <p>For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.</p>
          </description>
          <status>active</status>
          <value>
            <amountGross>8000000.00</amountGross>
            <amount>6400000.00</amount>
            <currency>GBP</currency>
          </value>
          <awardCriteria>
            <criteria>
              <type>cost</type>
              <name>Price</name>
              <numbers>
                <number>50.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Quality</name>
              <numbers>
                <number>40.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
            <criteria>
              <type>quality</type>
              <name>Social Value</name>
              <numbers>
                <number>10.00</number>
                <weight>percentageExact</weight>
              </numbers>
            </criteria>
          </awardCriteria>
          <selectionCriteria>
            <criteria>
              <type>economic</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
            <criteria>
              <type>technical</type>
              <description>
                <p>As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)</p>
              </description>
            </criteria>
          </selectionCriteria>
          <suitability>
            <sme>true</sme>
          </suitability>
          <contractPeriod>
            <startDate>2026-08-01T00:00:00+01:00</startDate>
            <endDate>2027-07-31T23:59:59+01:00</endDate>
          </contractPeriod>
        </lots>
        <lotDetails>
          <awardCriteriaDetails>
            <p>A Supplier may submit more than one Tender Response where it wishes to propose more than one CRM Platform. However, each Tender Response must relate to one CRM Platform only and must be submitted as a separate, complete and standalone Tender Response for that CRM Platform.</p>
            <p>The actual number of suppliers appointed may be fewer and will depend on the number of CRM Platform Towers arising from compliant Tender Responses. The Authority intends to appoint no more than one supplier per Platform Tower, being the highest-ranked compliant Supplier in that Platform Tower, subject to satisfaction of all mandatory requirements, minimum thresholds, award criteria and the Authority’s reserved rights.</p>
          </awardCriteriaDetails>
        </lotDetails>
        <documents>
          <id>conflictOfInterest</id>
          <documentType>conflictOfInterest</documentType>
          <url>https://www.find-tender.service.gov.uk/Notice/Attachment/conflictOfInterest</url>
          <format/>
        </documents>
        <contractTerms>
          <financialTerms>
            <p>30 days (Further details provided in tender documents)</p>
          </financialTerms>
        </contractTerms>
        <riskDetails>
          <p>Changes in applicable law, regulation, mandatory guidance or public sector/NHS requirements relating to data protection, information governance, cyber security, accessibility, clinical safety, interoperability, identity verification or digital service delivery; mandated or externally-driven changes to NHS, government or third-party systems, standards, APIs, data models or integration requirements on which the CRM Platform depends; material changes in donor, clinical, operational or public health requirements arising from regulatory, clinical, safety or national policy changes; and material cyber security, resilience or business continuity events requiring changes to maintain safe, secure and compliant operation of the CRM Platform.</p>
        </riskDetails>
      </tender>
      <language>en</language>
    </UK4_2023>
  </FORM_SECTION></TED_EXPORT>
